The general conditions of sales detailed below govern the contractual relationships between all the users of the website www.coutellerie-nontronnaise.com (hereinafter referred to «Buyer») and the society COUTELLERIE NONTRONNAISE ( hereinafter referred to «Seller»), a limited liability company with the authorized capital of 7622.45 Euros, whose registered office is located Place Paul Bert, 24300 Nontron and registred in the Périgueux Trade and Companies Register under number B338 121 353 and VAT n° FR 54 338 121 353.
These General conditions of sales are the only applicable and replace all other conditions. The Coutellerie Nontronnaise has the right to modify at any time these sales terms without prior notice. In that case, the applicable conditions will be those in force at the time the order is placed by the Buyer. The Buyer declares to have acknowledged and accepted the present general terms of sale before placing his order. When the Buyer places the order with us, we consider that he agrees our General conditions of sales.
You declare to be at least 18 years of age and have the legal capacity or parental responsibility allowing you to place an order on the website.
The Buyer chooses on the website one or several products and the corresponding quantities and add them to the Bag. The Buyer has then to confirm his order by clicking on the button "Confirm my order". The Buyer will have to provide all necessary information for the treatment of his order (invoicing address, delivery address, name, phone number and means of payment). After confirming the order, the Buyer will receive an order confirmation by e-mail that will mention all the details of his order. The Buyer is responsible for communicating valid information.
The Buyer declares to have acknowledged and accepted the present general terms of sale before placing his order. Consequently, the validation of his order is worth acceptance of these general terms of sale.
The products covered by these General conditions of sales are the one shown on the website www.coutellerie-nontronnaise.com. These products are valid while stocks last. In accordance with Article 111-1 of the French Consumer Code, the Buyer can, before placing his order, acquaint the essential characteristics of one or several products which he wishes to order on the website www.coutellerie-nontronnaise.com.
All photos of or information on products displayed are non-contractual and cannot engage the responsibility of the seller to the buyer.
These photos reproduced faithfully the products displayed on the website; however, the Buyer recognizes that the handles of the knives are made from natural materials and may not accurately reflect the photos displayed on the website.
The prices indicated are expressed in EUROS and do not include fees for transport and delivery. The Coutellerie Nontronnaise reserves the right to change prices at any time, but the products will be invoiced at the price in force at the time the order is received.
The prices of the products bought and delivered in metropolitan France or in the European Union are inclusive of taxes (they include French VAT amounting to 20%).
The prices of the products delivered outside the European Union will be invoiced ex-VAT. The Buyer is importing the products he bought and will have to pay customs duties and local VAT that could be due. These duties and amounts are not the responsibility of the Coutellerie Nontronnaise, but are of the responsibility of the Buyer, who is entirely responsible as regards both declarations and payment to the competent authorities and bodies in the country concerned.
The Coutellerie Nontronnaise undertakes to ship the order at the date mentioned on the order confirmation (except in cases of force majeure). This shipping date is determined according to the availability in our stocks of the product(s) ordered (the availability of each item is mentioned on its corresponding page of our website).
In the case of a dysfunction in the inventory control and in the eventuality of an unavailability of products after placing the order (product braking...), the Seller will contact the Buyer by e-mail or by phone.
We will propose you different options:
the refund of the product(s) by credit card, bank cheque or bank transfer
the refund in purchase voucher
or the replacement of missing item(s) by product(s) of your choice of a similar value
The Buyer can pay his order by Credit card (Visa or MasterCard) and will have to mention the following information: credit card number, expiring date and cryptogram number (3 last digits on the verso side of the card). Payments made by credit card are secured thanks to the solution "3D Secure" implemented by our bank Crédit Agricole.
The Buyer can also settle his order by SWIFT bank transfer.
The Coutellerie Nontronnaise reserves the right to cancel an order for non-payment reasons. The orders have to be paid before shipment and the orders are not shipped until the payment is not received and cashed.
In the case of payment by credit card, the orders are shipped the day after their online validation. The orders placed on Friday, Saturday or Sunday are shipped on Monday.
In the case of payment by bank transfer, the orders are shipped the day after the receipt of the transfer (for the transfers received on Friday, Saturday or Sunday, the orders will be shipped on Monday).
The products are shipped in a single shipment to the delivery address mentioned by the Buyer when he placed the order. The products can be shipped worldwide to physical postal addresses (except PO boxes).
The orders will be shipped by Colissimo suivi. The Buyer will have the choice between 2 types of delivery:
Home delivery (with signature).
Delivery to Relais Colis (with signature).
The So Colissimo shipment costs amount to € 8.00 (VAT included).
All order whose total amount is higher than € 200.00 (invoiced and delivered in France) will be shipped free of cost.
Estimated delivery time*: between 48 and 72 working hours following the shipment date, except problem of postal routing.
Shipment in European Union
The orders sent for export to the European Union are shipped by Colissimo suivi with delivery against signature (estimated delivery time*: 7 working days). All order whose total amount is higher to € 1000.00 (invoiced and delivered in the European Union will be shipped free of cost).
Colissimo suivi (delivery against signature) shipment costs
Germany, Belgium, the Netherlands, Luxembourg
United-Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria
Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania
Greece, Iceland, Finland, Norway, Sweden, other Eastern countries
Shipment outside the European Union
The orders shipped to countries located outside the European Union will be sent by Fedex Intl. Priority (estimated delivery time*: 48 to 72 working hours except customs clearance). The shipment costs will be calculated according to the weight of the order and of the country of destination. The order will be invoiced ex-VAT, customs duties can be payable on receipt of the goods.
Canada, United States
Australia, New Zeeland, Hong Kong, Japan, South Korea, Singapore, Macao
United Arabic Emirates, India, Jordania
Argentina, Brazil, Chili, Colombia, Mexico, Dominican Republic
*The delivery times above mentioned are valid under normal conditions of service and for shipment made by our usual carriers. The delivery time can extend in the case of strike or social disturbance of the postal service or road haulier, or climatic disturbance.
If on receipt of the product, the parcel is damaged, torn or unsealed, the Buyer has to check if the goods he ordered are in good state at the presence of the courier driver. If the goods are damaged, the Buyer must refuse the parcel and note a reserve on the delivery form.
Non compliance with the delivery time
In the case of non-compliance with the delivery time, the Coutellerie Nontronnaise undertakes to conduct all necessary investigation and to refund the shipment costs. Except the refund of shipment costs, the overtaking of delivery time does not entitle the Buyer to payment of damages, interests or penalties.
In the case of return deliveries (bad address, unclaimed parcel…), the forwarder send us back the parcel. The Coutellerie Nontronnaise will inform the Buyer in the best delay. The Coutellerie Nontronnaise will be able to send the parcel one more time while the payment of shipment costs by the Buyer (this shipment cost will be given to the Buyer on receipt of the undelivered parcel).
Lost parcel/undelivered parcel
In the case of a loss of a parcel (the carrier have lost the parcel and the Customer has never received it), the Coutellerie Nontronnaise undertakes to ship a second parcel. The Coutellerie Nontronnaise will ask to the Buyer to issue a declaration on his honour that states the non-receipt of the parcel and also mentions his commitment to refuse the 1st shipment in the case where it would be delivered. This document will be used to file a complaint to the carrier and to police authorities.
In accordance with Article L 121-20 of the French Consumer Code, the Buyer has a withdrawal period of 14 clear days from the day of which he receives the product ordered without having to give any reasons or incurring penalties, except, if necessary return costs.
In no event shall Buyer be entitled to exercice his right of withdrawal for orders of customized products.
The Buyer will have to contact the Customer service by e-mail email@example.com or by postal letter (Coutellerie Nontronnaise – Place Paul Bert – 24300 Nontron). The Buyer shall return the product(s) at his expenses, within the prescribed time. The unused product has to be returned with its bill in its complete and original packaging. If all legal return requirements are fulfilled, the Seller has a period of fourteen days from the receipt of the returned parcel to refund the order to the Buyer.
In the case of a withdrawal on a part of the order, the Seller will not refund the shipment costs that are established for the complete order and not by product.
Products purchased online may not be returned or refunded in retail shops.
You have the right to access and to modify the data relating to you according to the right defined by the National committee on freedom and information technology (Commission Nationale Informatique et Liberté CNIL). The personal information (name, first name, address, emails, phone number...) are gathered when you register. They are necessary to register your order, to its processing and its shipment. These personal data are also kept to for security purposes and to comply with legal and regulatory obligations.
According to the Data Protection Act of January 6th 1978, you have at any time a right of access, rectification and opposition to all of your personal data. To prevail yourself of these rights, you can contact us with your complete contact details at the following address, phone number or e-mail: Coutellerie Nontronnaise – Place Paul Bert – 24300 Nontron - Tel. +335 53 56 01 55 – e-mail : firstname.lastname@example.org .
We may send you newsletters (promotional offers...) by e-mail. If you do not want to receive these information by e-mail, you can unsubscribe at any time by clicking on the link that appears at the bottom of all newsletter.
These terms and conditions are governed by French law. In the event of a dispute or contestation, the French courts will have sole competence.